Software & Drivers – Need additional Software or Drivers?

Please populate and submit the following form. This submission will generate a Software & Driver support request.

Software and Drivers are centrally provisioned, managed, and maintained, we install these in our remote management services before testing them deploying, and provisioning them to an end device. In most cases this is seamless, and we won’t require to remote onto the end user device or require user intervention, however, in some instances, we will be required to liaise and communicate with you to assist with the initial install.

Please Note:

• We usually require about 5 – 15 working days’ notice to test and provision new software or drivers in a managed environment.

Your Name *

First

Last

Your Company *

Your Email *

(This may be used to contact you for software / driver install purposes, please provide a company email address, ticket with @gmail.com and @outlook.com etc. email addresses maybe blocked for security reasons and may not be delivered to us)

Do you have permission/authorisation for this request? (If not, this needs to be obtained prior to proceeding) *-- Please select --YesNo

We hold no liability for any unauthorised actions. Software and Driver installs can have a significant impact, both in regards to security and data protection.

Is the install for a single or multiple devices

• Single
• Multiple

What computer device(s) is the Software / Driver going to be install on (list is appropriate)

To find a computer name, type 'About your PC' in the start menu search and select it. The system information will display the 'Device name'. If unable to obtain, please at least list the relevant staff members full name(s).

Software or/and Driver Required (select both if required): *

• Software
• Driver

Software / Driver Name (list if required) *

Software / Driver Manufacturer (Name) *

Examples: Lexmark, Zoom, Adobe, Nitro Pro, 7-Zip

Software / Driver Model *

Examples: MC3326i, Label Writer 450, Photoshop

Software / Driver Version *

Examples: V1.0, V3.5

Is this related to a new install or an upgrade *

• New Install
• Upgrade (see below)

If this is an upgrade (from above), please confirm the current version installed

Is the Software / Driver related to hardware (installing a printer, scanner etc.) *

• Yes (see below)
• No

Please confirm the type of hardware

• Printer
• Scanner
• Other (see below)

If other (from above) please specify

If hardware, please confirm connectivity

• USB
• Bluetooth
• IP (Network Ethernet)
• IP (Network Wireless)

Please confirm the IP Address (If allocated or known)

Example: 192.168.1.50

Please confirm the MAC address:

This should be located physically on the device itself, to the rear or underside. Example: 00-1A-2B-3C-4D-5E

Please confirm the physical location

Examples: London Office, Home

Software / Driver Information - Please elaborate and confirm what the software is and why it is required *

Is the software permanent or temporary *

• Permanent
• Temporary

If temporary, please select date you wish to remove/uninstall

File upload (60mb Limit) upload any relating installation files, or alternatively, use the Website / URL links below

Drag & Drop Files, Choose Files to Upload You can upload up to 10 files.

Website / URL link to software download - 1 *

So we can locate, access and download the relevant files

Website / URL link to software download - 2

Website / URL link to software download - 3

Submit