Software & Drivers – Need additional Software or Drivers?

Please populate and submit the following form. This submission will generate a Software & Driver support request.

Software and Drivers are centrally provisioned, managed, and maintained, we install these in our remote management services before testing them deploying, and provisioning them to an end device. In most cases this is seamless, and we won’t require to remote onto the end user device or require user intervention, however, in some instances, we will be required to liaise and communicate with you to assist with the initial install.

Please Note:

• We usually require about 5 – 15 working days’ notice to test and provision new software or drivers in a managed environment.

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Your Name *

First

Last

Your Company *

Your Email *

(This may be used to contact you for staff starting purposes, please provide a company email address, ticket with @gmail.com and @outlook.com etc. email addresses maybe blocked for security reasons and may not be delivered to us)

Do you have permission/authorisation for this request? (If not, this needs to be obtained prior to proceeding) *-- Please select --YesNo

We hold no liability for any unauthorised actions. Provisioning staff can incur additional costs.

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Full name of staff member this new staff member is replacing (if applicable)

First

Last

Full name of staff member starting *

First

Last

The company they will be working for (Please specify the exact company or subsidiary, not the group, if not appropriate. If more than one company have been specified, the first company specified will be assumed as the primary company which licensing will be assigned to). *

Job Title/Role *

Department *

Manager *

Starting Date / Time *

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Date

Time

Please Note:
We require at least 3 working days notice to provision a new member of staff who doesn’t require any IT equipment.
At least 7 working days notice to provision a new member of staff using existing IT equipment.
At least 14 working days notice to provision a new member of staff who requires additional/new IT equipment.

What address will they be working from? Please specify an office address or, if they will be working from home or outside of the office, please confirm the address (This will be the address the equipment will be shipped to) *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

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What Equipment do they require (Please Note: Desktop devices may be provisioned from used stock and do not include a Keyboard & Mouse. Please confirm if you do not possess these and require an order for a Keyboard & Mouse). *

• Desktop
• Laptop
• Tablet
• Virtual Machine (VM)
• Keyboard & Mouse
• Laptop or Tablet Dock / Replicator
• IP Phone
• 1 Monitor
• 2 Monitor
• 3 Monitor
• Other (see below)
• No Equipment Required

Please Note: Desktop devices may be provisioned from used stock and do not include a Keyboard & Mouse. Please confirm if you do not possess these and require an order for a Keyboard & Mouse.

If other, please specify (ref. above)

Is the equipment already in possession or do you require to purchase new *Please selectEquipment in possessionNew equipment to be purchased

New or used company stock may be used to facilitate either option.

If the device is in possession and is a reassignment from a previous user, please confirm the current/previous staff member currently using / last used the device

First

Last

Reassignments are often prohibited - please check and refer to your company policy that you are authorised to request this.

If the device is in possession, please identify and specify the device via the Serial Number, Asset Tag or Device Name (Type 'About your PC' in the start menu to display 'Device Name')

Please confirm the date and time the equipment is available / free for us to set up. This needs to be before the start date of the staff member starting ( Note: We require at least 7 working days notice to provision a new member of staff using existing IT equipment)

Date

Time

Please confirm the staff member that has left/is leaving leaver request reference number (Important: we cannot reasign a device without as it is still in use and has not been offboarded. If you need to submit this, please visit: https://western.support/staff-leaving

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What Microsoft 365 licensing do they require? *

• Microsoft 365 F1
• Exchange Plan 1 (Emails Only)
• Business Basic (Emails, OneDrive, Teams, web access only)
• Business Standard (Basic with Apps for Business - Word, Excel, Outlook)
• Business Premium (Standard wth Intune Management & Security)
• Power BI Pro
• Project Plan
• Visio Plan
• Audio Conferencing

Note: We may assign the most appropriate global licensing, if necessary.

Do they require additional Security and/or Backup services?

• Email Security
• Microsoft 365 Backup
• None

Note: We may assign the most appropriate global licensing, if necessary.

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Do you require the staff to be a member of any Active Teams, Groups, or Shared Mailboxes? These can consist of Teams & 365 Groups, Security Groups, Distribution Lists, or Shared Mailboxes. Please specify and list:

Resource Name 1

Type of Resource 1Example: 'Distribution List'Teams & 365 GroupShared MailboxDistribution List

Email Account/address for Resource 1

Resource Name 2

Type of Resource 2Please SelectTeams & 365 GroupShared MailboxDistribution List

Email Account/address for Resource 2

Resource Name 3

Type of Resource 3Please SelectTeams & 365 GroupShared MailboxDistribution List

Email Account/address for Resource 3

Resource Name 4

Type of Resource 4Please SelectTeams & 365 GroupShared MailboxDistribution List

Email Account/address for Resource 4

Resource Name 5

Type of Resource 5Please SelectTeams & 365 GroupShared MailboxDistribution List

Email Account/address for Resource 5

Resource Name 6

Type of Resource 6Please SelectTeams & 365 GroupShared MailboxDistribution List

Email Account/address for Resource 6

Resource Name 7

Type of Resource 7Please SelectTeams & 365 GroupShared MailboxDistribution List

Email Account/address for Resource 7

Resource Name 8

Type of Resource 8Please SelectTeams & 365 GroupShared MailboxDistribution List

Email Account/address for Resource 8

Do they require SharePoint? Please specify the SharePoint site name(s) and URL link(s) below. Please specific exact resources you need as the provisioning will be built from scratch, we are unable to replicate current or previous user accounts

SharePoint Site Name 1

SharePoint Website / URL Web Link 1

SharePoint Site Name 2

SharePoint Website / URL Web Link 2

SharePoint Site Name 3

SharePoint Website / URL Web Link 3

SharePoint Site Name 4

SharePoint Website / URL Web Link 4

SharePoint Site Name 5

SharePoint Website / URL Web Link 5

SharePoint Site Name 6

SharePoint Website / URL Web Link 6

SharePoint Site Name 7

SharePoint Website / URL Web Link 7

SharePoint Site Name 8

SharePoint Website / URL Web Link 8

Any other supporting information you think would be useful and that you think we may need? Please specify the exact resources you need as the provisioning will be built from scratch, we are unable to replicate current or previous user device builds.

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