Support – Ticket Request

Support requests relate to incidents or technical issues, such as a fault or failure affecting a device, system, or service.

To raise a new support request, please complete all the required fields at the bottom of this page. We aim to respond as quickly as possible, with requests prioritised according to their severity and urgency in line with our Service Level Agreement (SLA).

We recommend reviewing our Service Level Agreement (SLA) terms and conditions here to familiarise yourself with our response commitments and support processes. Understanding these terms will help ensure we can work together efficiently and provide the best possible service.

If your enquiry relates to Administration, HR, Equipment, Software, or Security, please select the appropriate category from the main menu at the top of the page.

Support – Ticket Request:

Is this a new or re-occurring incident? *

• New
• Re-occuring

If re-occurring, has it previously been reported to us?

• Yes
• No

If it has not been previously reported to us, did you try restarting the computer(s) (restart, not shut down and then power back on) to see if that helps? (We encourage you to try restarting if applicable)

• Yes
• No

If this is a re-occurring incident and previously reported to us, please try to reply to the last email of the related ticket, so we can re-open and follow up on the original/ongoing enquiry. If you are unable to do this, please confirm the related support ticket reference number below.

Name *

First

Last

Company Name *

Role / Position in Company *

Email address *

(This may be used to contact you for support purposes, please provide a company email address, ticket with @gmail.com and @outlook.com etc. email addresses maybe blocked for security reasons and may not be delivered to us)

Contact Telephone

(This may be used to contact you for support purposes)

Support Subject *

Support Message *

Please be as descriptive as possible.

Device this relates to (if applicable)

Please confirm device name or serial number

When did the incident first occur?

Date

Time

Has anything been changed/updated prior to this incident *

• Yes
• No

Please specify what has been changed/updated (ref above)

Upload supporting evidence (e.g. Videos, Screenshots, Emails, PDFs etc.)

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

Acceptable formats: .pdf, .jpg, .png, .bmp, .gif, .txt, .doc, .docx, .xls, .xlsx, csv, .msg, .avi, .mp4
Max file size: 64mb
Maximum file uploads: 5

Urgency *LowMediumHighUrgent

Submit