Support – Ticket Request

Support requests are ‘support’ or ‘incident’ related, for instance, you have a failure or fault with a device or service. If your enquiry is more generalised for instance, for Microsoft 365 admin changes, Phone system changes, or a request for IT-related instructions, please visit our Administrative (Admin) services here.

To open a new support ticket, please populate all fields below. Please clearly state your full name and the company you work for.

We’ll aim to respond to you as soon as possible. Requests are prioritised according to the severity and urgency.

Please review our service level agreement terms and conditions here. It is important to be familiar with our terms and conditions in order to work appropriately and efficiently with our services.

New Text Service:

If you suffer an outage or don’t have access to a device connected to the internet to submit a support request, you can now text 07908 682 135. Please specify your name and company in the text message for us to assign and deal with the request efficiently.

Is this a new or re-occurring incident? *

• New
• Re-occuring

If re-occurring, has it previously been reported to us?

• Yes
• No

If this is a re-occurring incident and previously reported to us, please try to reply to the last email of the related ticket, so we can re-open and follow up on the original/ongoing enquiry. If you are unable to do this, please confirm the related support ticket reference number below.

Name *

First

Last

Company Name *

Role / Position in Company *

Your Email *

(This may be used to contact you for support purposes)

Contact Telephone

(This may be used to contact you for support purposes)

Support Subject *

Support Message *

Please be as descriptive as possible.

When did the incident first occur?

Date

Time

Has anything been changed/updated prior to this incident *

• Yes
• No

Please specify what has been changed/updated (ref above)

Upload supporting evidence (e.g. screenshots)

Click or drag files to this area to upload. You can upload up to 5 files.

Acceptable formats: .pdf, .jpg, .png, .bmp, .gif, .txt, .doc, .docx, .xls, .xlsx, csv, .msg, .avi, .mp4
Max file size: 64mb
Maximum file uploads: 5

Urgency *LowMediumHighUrgent

Submit