Equipment

This request is for equipment-related enquiries for existing staff (not new staff). For instance, changing equipment or ordering new equipment.

If we manage your company’s equipment/stock, typically, we require the following timescales to facilitate successful management:

• Changing Equipment Remotely/Onsite – Reprovision onto existing equipment: Up to 5 working days
• Changing Equipment We Stock – Reprovision onto existing stocked equipment, including shipping: Up to 10 working days
• Ordering New Equipment – Reprovision onto new equipment, to be ordered, including shipping: Up to 15 working days

(Note: Working days are Monday to Friday, excluding bank holidays.)

Please populate and submit the following form to generate a related support request.

Note: We prioritise requests for new staff starting or for replacement equipment in the event of failure or repair, where in both instances, it can impede operation.

Important information about offboarding:

Please leave any computer device(s) specified in this submission that are being re-provisioned or decommissioned, left turned on and running for offboarding. We are unable to re-provision equipment until the offboarding has been completed. This saves costs and is also very important for compliance and data protection purposes. The device will be shut down, and you’ll be notified of completion.

- Step 1 of 6

Your Name *

First

Last

Your Company *

Your Email *

(This may be used to contact you for equipment change purposes, please provide a company email address, ticket with @gmail.com and @outlook.com etc. email addresses maybe blocked for security reasons and may not be delivered to us)

Do you have permission/authorisation for this request? (If not, this needs to be obtained prior to proceeding) *-- Please select --YesNo

We hold no liability for any unauthorised actions. Some equipment requirements can incur additional costs.

Equipment Enquiry Type *Please SelectChanging Equipment Remotely/Onsite – Reprovision onto existing equipment: Up to 5 working daysChanging Equipment We Stock - Reprovision onto existing stocked equipment, including shipping: Up to 10 working daysOrdering New Equipment - Reprovision onto new equipment, to be ordered, including shipping: Up to 15 working daysOther (please specify below)

Note: Timescales
Changing Equipment Remotely/Onsite – Reprovision onto existing equipment: Up to 5 working days
Changing Equipment We Stock – Reprovision onto existing stocked equipment, including shipping: Up to 10 working days
Ordering New Equipment – Reprovision onto new equipment, to be ordered, including shipping: Up to 15 working days

If Other, please specify (from above)

A timescale will be confirmed.

Next

Please confirm the staff member that is requiring the equipment *

First

Last

The company they/you work for (Please specify the exact company or subsidiary, if a group, if appropriate/where relevant). *

Please confirm the reason for changing or ordering new equipment *

Please confirm the location the equipment will be shipped to (If the equipment is already onsite, please confirm current location) *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Please confirm the of type of equipment they/you are changing to or ordering new *

• Desktop
• Laptop
• Tablet
• Virtual Machine (VM)

Other specified device (ref above)

Next

What equipment are they/you currently using? *

• Desktop
• Laptop
• Tablet
• Virtual Machine (VM)
• N/A - Not using a device
• Other (please specify below)

Other specified device (ref above)

Please identify and confirm the current device - either: Serial Number, Computer Name or Asset Tag *

If the equipment you are changing to is in possession, please confirm the current/previous staff member(s) that last used the equipment *

The current or last staff member using the device will be displayed at the log in screen. Optionally, If you are operating a Windows-based computer, such as a desktop or laptop, you can find your device name by typing "About You PC" in the start menu.

What is happening to the current/existing equipment? *

• Existing Equipment no longer being used
• Provisioning existing equipment to another member of staff (see below)

If you are provisioning your current/existing equipment to another member of staff, please confirm the member of staff you would like to provision your current/existing equipment to (ref above)

First

Last

Next

Please confirm the SharePoint access you require to retain access to. Please list both site name(s) and URL web link(s)

SharePoint Site Name 1

SharePoint URL web link 1

SharePoint Site Name 2

SharePoint URL web link 2

SharePoint Site Name 3

SharePoint URL web link 3

SharePoint Site Name 4

SharePoint URL web link 4

SharePoint Site Name 5

SharePoint URL web link 5

Next

Please confirm software you require to retain. Please list both software name(s) and URL web link(s) for us to identify/source. Note: If cloud or service based software, please use their services to sign in and sync or backup - as we are unable to perform this. E.G. - Google Chrome, sign into the browser in order to sync and backup bookmarks and/or passwords.

Software 1

Software URL web link 1

Software 2

Software URL web link 2

Software 3

Software URL web link 3

Software 4

Software URL web link 4

Software 5

Software URL web link 5

Please confirm any printers or/and scanners you require to retain. Please list Manufacturer, Model, Device Name and location.

Printer / Scanner Manufacturer & Model 1

Printer / Scanner IP Address 1

Printer / Scanner Name 1

Printer / Scanner Location 1

Printer / Scanner Manufacturer & Model 2

Printer / Scanner IP Address 2

Printer / Scanner Name 2

Printer / Scanner Location 2

Printer / Scanner Manufacturer & Model 3

Printer / Scanner IP Address 3

Printer / Scanner Name 3

Printer / Scanner Location 3

Next

Additional / Supportive Information

Please confirm the date and time you wish this complete this by *

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Date

Time

Note: Timescales
Changing Equipment Remotely/Onsite – Reprovision onto existing equipment: Up to 5 working days
Changing Equipment We Stock – Reprovision onto existing stocked equipment, including shipping: Up to 10 working days
Ordering New Equipment – Reprovision onto new equipment, to be ordered, including shipping: Up to 15 working days

Submit